A couple of weeks ago the E-Mail Router
for Microsoft CRM 4 (Rollup 11) stopped working. The error I was getting for the server was that the certificate for the Exchange server was not valid. So I started to dig.
I found out that the certificate for the Exchange server was renewed on the day my problems started. I was able to get to the web mail from the CRM server but the E-mail router still would not connect.
I tried numerous things, but the item that worked was as followed:
- Open the Microsoft CRM E-Mail Router Configuration Manager.
- Under the Configuration Profiles tab, choose the outgoing profile and click the Modify button
- On the General Tab, uncheck the Use SSL box and click Save.
- Click the Publish button.
- Restart the Microsoft CRM Email Router service
After these steps, email were flowing from CRM again. It was a happy day for email junkies.
I have a setup that integrates Microsoft Great Plains (GP) and Microsoft Dynamics CRM using Scribe. Everything was working great until a couple of weeks ago. I got a notice that all of my integration points had fatal errors with this error code: "Fatal Error Code 307, the Translation Spec specified data objects that were not found in the target".
I could connect to my CRM system with Workbench, but when I tried to get the data objects, the connection would timeout. I did the same test on my test CRM system and it worked flawlessly. Finally I came across this item on Scribe’s knowledge base and forum site:
This article describes one solution for helping with timeouts when working with the Scribe Adapter for Dynamics CRM. We have seen timeouts occur when the adapter is trying to update its metadata and when the adapter is being used by a DTS to do some operation against the CRM system, such as an update or insert.
Here are some examples of error messages that may occur:
CrmService.Execute(AssignRequest) – The operation has timed out.
CrmService.Execute(UpdateRequest) – The operation has timed out.
System.Net.WebException: The operation has timed out
The default timeout is 100 seconds. This solution calls for increasing the amount of time the adapter tries to do its work before it times out. For some situations, this may be enough to solve the problem, for others, you may need to look for the cause of why it is taking so long to do the operation.
You can add a DWORD to the registry on the Scribe server that will make the adapter wait longer before timing out. Note that this setting is recognized by the adapter version 4.3 and higher. If you have an earlier version of the adapter and you want to try this solution, you need to upgrade the adapter. Also, note that this setting has no impact on the publisher.
This solution calls for editing the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.
1. Add a new DWORD value to the registry on the Scribe server in this location – [HKEY_LOCAL_MACHINE\SOFTWARE\Scribe\Adapters\DynamicsCRMAdapter].
2. Make the name of the DWORD “SOAPTimeoutSeconds”.
Then enter a value for the DWORD as the number of seconds you want to adapter to wait before it times out. For example if you wanted it to wait for 5 minutes, enter a decimal value of 300.
This worked like a charm. It also looks like my original problem occurred due to a hardware failure.
This is an old conversation, but I find that many people still do not know about it.
From Office 97 to 2003 Microsoft used the .doc file extension. These files were binary files. When Office 2007 was introduced, Microsoft change the file extension to .docx. These files are stored in an open XML format. One part of the change is a tremendous reduction in file size. In my organization, we are just now getting people to use the new formats even though Office defaults to the .docx extension.
Microsoft does have some tools to help convert the old files to the new extension. The tool can be found at MS Technet. One example given by a Microsoft employee is that an organization went from 100 file servers to 40 after they changed the file types from the old Office format to the 2007/2010 format. I have seen it first hand reduce file sizes as much as 80%.
Tuesday, while listing to Microsoft Technical Evangelist John Westin, I learned that Natal for the Xbox will cost under $100. This is a great price point in my opinion for the experience a person will have.
Microsoft is not just letting the Natal interface stop with the Xbox. They are taking it and and the Windows 7 multi-touch to all devices. There is a video at OfficeLabs that shows what Microsoft thinks will be the future in the next 10 years. Everything in the video is a working prototype with the exception of the leg room on the Boeing 787 mockup. My favorite product from the video has to be the newspaper.
Sir Slur
How do you manage all of your connections?
I have several different silos that I use. LinkedIn, Twitter, Facebook, etc all have their own contact list. I do not have a place that consolidates it all, but I want it. I do have some requirements though.
I know that Outlook is incorporating it in 2010 and Mozilla is working on Raindrop, but so far they do not meet my wants.
I want a service that can provide access to all of these contacts from a local client on my computer, my phone and via web site. I want is so that when I make a change on one of the clients it shows up on all locations.
The companies that should be looking at doing this should be Facebook, Google, Microsoft and Oracle. That’s right, I put Oracle in that group. Many people look at this from the personal or social aspect. Try looking at it from a business or CRM perspective. I would love to be able to see everything that my customer or potential customer thinks about me. This is not a new concept. Some are calling it Social CRM. I would call it smart business, having your thumb on the market pulse.
Now most people will say that these companies already do this. Well, that is probably right, but how many offer software that can do it for their customers?
How could this help your company?
Do you know what people are saying to the masses about you or your company?
I don’t think everyone has to be posting on the social sites, but everyone should be monitoring what is being said about them.
The story begins with me needing more drive space on my backup drive. I allocated the extra space from our SAN. Then I went into the server and told it to expand the drive with the extra space.
This is where it gets weird. I could see the new space everywhere except in explore and chkdsk. They were both telling me that no addition space had been added. I could not find a way to get the server to recognize the extra space, not even a reboot worked.
This is when I took to the Internet. I could not find anything that talked about this and Windows Server 2008. I did find something about this for Windows Server 2003. The article talked about a DISKPART function that is not readily documented. It is extend file system.
It worked like a champ. Within a second of running this command, the server could recognize the addition storage.
Here are the commands to run once you are in DISKPART:
DISKPART> select volume 1 DISKPART> extend filesystem DiskPart successfully extended the file system on the volume. DISKPART> exit Leaving DiskPart...
Here is a link to the article for Windows Server 2003:
http://support.microsoft.com/kb/832316
Sir Slur
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