A couple of weeks ago the E-Mail Router
for Microsoft CRM 4 (Rollup 11) stopped working. The error I was getting for the server was that the certificate for the Exchange server was not valid. So I started to dig.
I found out that the certificate for the Exchange server was renewed on the day my problems started. I was able to get to the web mail from the CRM server but the E-mail router still would not connect.
I tried numerous things, but the item that worked was as followed:
- Open the Microsoft CRM E-Mail Router Configuration Manager.
- Under the Configuration Profiles tab, choose the outgoing profile and click the Modify button
- On the General Tab, uncheck the Use SSL box and click Save.
- Click the Publish button.
- Restart the Microsoft CRM Email Router service
After these steps, email were flowing from CRM again. It was a happy day for email junkies.
Really good article, but that wouldn’t appear to make use of my router ip address, any hints?
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