Microsoft plans to spend $9.5 billion on research and development this year, which a senior executive said Thursday is more than any competitor. The figure is $3 billion more than the next closest technology company, said Kevin Turner, Microsoft’s chief…

Daniel Halan, a CRM solutions architect in Sweden, has released a freeware configuration manager for Microsoft CRM. It has some really interesting capabilities that should be useful for managing multiple environments, such as one click export of customizations between environments,…